§
Understanding the six step change
process
§
Attitudes about change
§
Steps to overcome resistance
§
How attitudes influence behavior
§
Turning obstacles into opportunities
§
Clarifying the need for change
§
Define results: decide on desired
outcome, feasibility, who will be affected, evaluating progress
§
Develop an "Action Plan" and
"Implementing the plan"
§
Monitor progress, communicate progress,
and give recognition
§
Debriefing
