To understand and apply the change management process and what to expect
as the change process unfolds.
§ Understanding the six step change process
§ Attitudes about change
§ Steps to overcome resistance
§ How attitudes influence behavior
§ Turning obstacles into opportunities
§ Clarifying the need for change
§ Define results: decide on desired outcome, feasibility, who will be affected, evaluating progress
§ Develop an "Action Plan" and "Implementing the plan"
§ Monitor progress, communicate progress, and give recognition