Course Overview

Gain skills in facilitating teams and work groups to achieve their objectives based on a foundation of basic facilitation skills, including: understanding the role of the facilitator; questioning techniques; use of flip chart; sorting; organizing and summarizing; and seeking consensus and closure.

 

Course Content

§  Refresher of basic facilitation skills

§  Understanding team and group development

§  Active listening and mirroring

§  Giving feedback

§  Dealing with conflict and interpersonal differences

§  Defining the problem

§  The problem solving process

§  Win-win, win-lose, lose-lose

§  Building an action plan

§  Mini-lectures, reading, videos, problem-solving tools, conflict styles, self-evaluation instruments.

 

All participants will practice facilitating, and be provided with immediate feedback.