Gain skills in facilitating teams and work groups to achieve their objectives based on a foundation of basic facilitation skills, including: understanding the role of the facilitator; questioning techniques; use of flip chart; sorting; organizing and summarizing; and seeking consensus and closure.
§ Refresher of basic facilitation skills
§ Understanding team and group development
§ Active listening and mirroring
§ Giving feedback
§ Dealing with conflict and interpersonal differences
§ Defining the problem
§ The problem solving process
§ Win-win, win-lose, lose-lose
§ Building an action plan
§ Mini-lectures, reading, videos, problem-solving tools, conflict styles, self-evaluation instruments.